"The multicultural scenarios were precise & easy to understand." 

L. Shade,
Northwestern Memorial Hospital

"White males are typically presumed to be competent unless proved otherwise.  Minorities and women are presumed to be incompetent until proved otherwise."

It is rude in East Asian cultures to answer a question in the negative.  People will say 'yes' even if they mean 'no' to show respect.

Hispanics are raised with the notion that if you are good, someone will know about it.  You never talk about yourself."
                    Santiago Rodriguez, Apple Computer

"European accents are usually viewed favorably in America, while Vietnamese or Cantonese accents often cause a negative response.

While the Asians have a greater acceptance of authority of supervisors, in Scandinavia the subordinate and manager hold almost equal power.  U.S. managers are about in the middle of the range."
                    King Ming Young, Hewlett-Packard

"Compare these cultural proverbs:  'The nail that sticks out will get hammered down.' (Eastern)  'The squeaky wheel gets the grease.' (Western)

The Chinese are taught not to challenge elders, confront people, or speak until your thoughts are fully developed.  I must continually fight these tendencies in an American management setting where open communication is encouraged and brainstorming is a standard technique in decision-making.

Many Israelis believe that if you don't argue in a negotiation, it's not fun.""
                    Albert Yu, VP & General Manager, Intel

"Blacks and Hispanics approach situations with a more feeling, caring manner, while white men often approach them with a man-to-object manner.  To a Black, 'feeling' is all-important, and if a white manager comes off non-caring, the Black will construe racism, even when it's not.  Then you have rebellion."
                    Cle Jackson, Wang Laboratories